w345 Privacy Policy – How We Protect Your Personal Data

w345 is an online betting and gaming platform operated under the brand name w345 and accessible at w345.ws. For the purposes of this Privacy Policy, w345 is the data controller – meaning we are the organisation that decides how and why your personal data is processed.

This Privacy Policy applies to all personal data collected through the w345 website, any mobile-accessible version of the platform and any communications between you and w345 through email, live chat or other support channels.

By registering an account on w345 or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood how your data is handled as described in this document. If you have questions before registering, you are welcome to contact us at privacy@w345.ws before submitting any personal information.

w345 collects personal data in two ways: data you provide directly when you register, deposit, contact support or interact with the platform, and data generated automatically as a result of your use of the service.

Data you provide directly:

Data collected automatically:

• IP address and approximate geographical location derived from it
• Device type, operating system and browser version
• Session timestamps – when you logged in and how long you were active
• Pages visited within the w345 platform and the sequence in which they were visited
• Bets placed, games played, deposit and withdrawal transactions
• Session cookie identifiers (see the Cookies section below)

Every piece of data w345 collects has a specific, documented purpose. We do not collect data "just in case" or to build marketing profiles. The purposes are:

• To operate your account: Your name, email and mobile number are needed to create and secure your w345 account. Without these we cannot authenticate you or communicate with you about your account.
• To process deposits and withdrawals: Payment data is needed to credit funds to your account and return winnings. We store only what is necessary; full card data is never retained on w345 servers.
• To verify your age and identity: w345 is an 18+ platform. Identity verification is both a legal obligation and a core commitment to responsible gaming. We use the minimum data required for this purpose.
• To detect and prevent fraud: Transaction patterns, IP addresses and device data help w345 identify suspicious activity such as multiple accounts, stolen payment methods or automated betting software.
• To comply with legal obligations: Anti-money laundering regulations require w345 to maintain records of significant financial transactions. We retain only what is required and for no longer than necessary.
• To support responsible gaming: Betting history and session data are used by the w345 responsible gaming system to identify patterns that may indicate problem gambling and to enforce the limits you set yourself.
• To improve the platform: Anonymised, aggregated usage data helps w345 understand which features players find confusing, which pages load slowly and where the product can be improved. This analysis does not involve identifying individual players.

w345 takes data security seriously. The following technical and organisational measures are in place to protect your personal information:

• Encryption in transit: All communication between your browser or app and the w345 servers is encrypted using TLS 1.2 or higher. The padlock icon in your browser address bar confirms this is active.
• Encryption at rest: Personal data stored on w345 servers – including identity documents submitted for KYC verification – is encrypted at rest using AES-256.
• Access controls: Only w345 staff with a demonstrated need to access your data for their role can do so. Access is logged and reviewed regularly. Former employees lose access immediately upon departure.
• Payment tokenisation: Card payment data is processed by our PCI-DSS-compliant payment partners. w345 receives and stores only a token that can be used to initiate your authorised withdrawals – never the raw card number or CVV.
• Penetration testing: The w345 platform undergoes regular security testing by independent professionals to identify and fix vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that affects your personal information, w345 will notify you by email within 72 hours of becoming aware of the breach, explain what happened and tell you what steps we are taking.

w345 does not sell personal data. We do not share your information with advertising networks, data brokers or marketing aggregators. The only parties who receive your data are those directly involved in delivering the w345 service to you:

All third-party service providers who receive personal data from w345 are subject to data processing agreements that require them to handle your data in accordance with applicable privacy law and to use it only for the specific purpose for which it was shared.

w345 uses cookies – small text files stored in your browser – for the following purposes:

• Session cookies (strictly necessary): Keep you logged in as you move between pages on w345. These are deleted when you close your browser. Without them the platform cannot function.
• Preference cookies: Remember your language setting, notification preferences and responsible gaming limits so you do not have to re-enter them each visit.
• Analytics cookies (anonymised): Help the w345 team understand how players navigate the platform so we can identify and fix usability problems. These cookies do not identify you as an individual – data is aggregated.

w345 does not set advertising cookies, retargeting cookies or third-party social media tracking cookies. When you visit w345, no external advertising network receives data about your visit.

You can control cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to w345. Disabling preference and analytics cookies will not affect your ability to bet or play but may mean your settings are not remembered between sessions.

w345 does not retain personal data for longer than necessary. The retention periods below reflect either legal obligations or the operational needs of the platform:

• Account and identity data: Retained for the duration of your account and for five years after account closure. This retention period is required to meet anti-money laundering record-keeping obligations.
• Transaction records: Retained for five years after the transaction date. Required by financial regulations applicable to online payment services.
• Betting history: Retained for three years. Used for responsible gaming monitoring, dispute resolution and regulatory requests during this period.
• Support communications: Retained for two years after the last interaction. Used to provide consistent support and to resolve any follow-up queries.
• Session and analytics data: Anonymised within 90 days. Aggregate anonymised data may be retained indefinitely for platform improvement analysis.
• Responsible gaming self-exclusion records: Retained for the duration of the exclusion plus five years. Required to enforce the exclusion and prevent circumvention through re-registration.

When data reaches the end of its retention period it is securely deleted from w345 systems and any backup systems on their next scheduled purge cycle, which runs quarterly.

As a w345 player you have the following rights over your personal data. To exercise any of these rights, email privacy@w345.ws from the address registered on your w345 account. We will respond within 30 days.

w345 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. Age verification is performed at registration and w345 reserves the right to request additional proof of age at any point during a player's use of the platform.

If w345 discovers that personal data has been collected from a person under 18 – whether through a false declaration at registration or any other means – that data will be deleted immediately, the account will be closed, all bets will be voided and any deposits will be returned to the payment source.

Parents or guardians who believe a minor has registered on w345 should contact support@w345.ws immediately. We will investigate and act within 24 hours.

Despite the security measures w345 has in place, no online system can guarantee absolute security. In the event of a data security incident that may affect your personal information, w345 will:

• Contain the incident as quickly as possible and assess its scope within 24 hours of detection
• Notify all affected players by email within 72 hours of confirming the breach, explaining what data was involved, what happened and what w345 is doing about it
• Report the incident to relevant authorities where required
• Conduct a full post-incident review and implement additional controls to prevent recurrence
• Provide guidance to affected players on steps they can take to protect themselves, such as changing passwords or monitoring payment accounts

If you notice any suspicious activity on your w345 account – unusual bets you did not place, withdrawal requests you did not initiate or login activity from a location you do not recognise – contact support@w345.ws immediately.

The w345 platform does not contain links to external websites other than its own sub-pages. The navigation menu links you to sections of w345.ws and the footer links cover the platform's own policy and information pages. This is an intentional design decision – w345 does not want to create confusion about which platform you are on or expose you to third-party tracking through external links.

If you ever find yourself on a website that claims to be w345 but whose URL is different from w345.ws, please do not log in or deposit money. Contact support@w345.ws to report the fraudulent site and we will take appropriate action.

w345 reviews and updates this Privacy Policy periodically to reflect changes in how the platform operates, new legal requirements or improvements in our privacy practices. The "Last updated" date at the top of this page will always reflect when the current version came into effect.

For material changes – those that significantly affect how your personal data is used or reduce your privacy rights – w345 will send an email notification to all registered players at least 14 days before the change takes effect. You will be asked to acknowledge the updated policy on your next login after it comes into effect.

If you do not agree with a change to this Privacy Policy, you have the right to close your w345 account and request deletion of your data subject to the legal retention requirements described in Section 7. To do so, contact support@w345.ws.

For any question, concern or rights request related to your personal data on w345, please use the following contact options:

• Privacy email: privacy@w345.ws – for data rights requests, policy questions and privacy concerns. We respond within 48 hours on business days.
• General support email: support@w345.ws – for account questions that may involve data, such as updating your registered email or mobile number.
• Live chat: Available from any page on w345. The support team can answer general privacy questions and escalate specific requests to the privacy team on your behalf.
• FAQ: The FAQ page covers many common questions about account data, cookies and communication preferences.

When you contact us about a data rights request, please provide your registered email address and a brief description of what you are requesting. We may need to verify your identity before acting on the request to ensure we do not release or delete another player's data in error.